Shipping policy
Shipping Policy
At Lumaysa, we are committed to delivering your order quickly, safely, and with care — because your self-care experience starts the moment you place your order.
🌍 Shipping Destinations
We currently ship to selected European countries, including Germany, France, the Netherlands, Belgium, Austria, Poland, Sweden, Ireland, Estonia, Latvia, and Slovakia.
🚚 Shipping Rates
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Standard Shipping: €6.95
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Free Shipping: Available on orders over €55
Occasionally, we may run limited-time free shipping promotions.
⏱️ Processing Time
All orders are processed within 1 business day after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Once your order is processed, you will receive a confirmation email with tracking details.
📦 Estimated Delivery Time
Delivery times vary slightly depending on your location:
- Slovakia: 1–2 business days
- Central Europe (Germany, Austria, Poland): 2–3 business days
- Western Europe (France, Netherlands, Belgium): 3–4 business days
- Northern Europe (Sweden, Estonia, Latvia): 4–5 business days
- Ireland: 4–5 business days
Please note: Delivery times are estimates and may vary during peak seasons.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.
⚠️ Delays
While we always aim for fast delivery, delays may occasionally occur due to:
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Weather conditions
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Courier issues
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High seasonal demand
Lumaysa is not responsible for delays caused by shipping carriers.
📌 Incorrect Address
Please ensure your shipping details are correct before placing your order.
We cannot be responsible for orders delivered to incorrect addresses provided at checkout.
💬 Need Help?
If you have any questions about your order, our support team is here for you:
Email: support@lumaysa.com
Website: lumaysa.com
We’re always happy to help 🤍