Shipping policy
At Lumaysa, we are committed to delivering your order quickly, safely, and with care — because your self-care experience starts the moment you place your order.
🌍 Shipping Destinations
We currently ship to selected European countries, including Germany, France, the Netherlands, Belgium, Austria, Poland, Sweden, Ireland, Estonia, Latvia, and Slovakia.
🚚 Shipping Rates
Standard Shipping: €6.95
Free Shipping: Available on orders of €35 or more
Occasionally, we may run limited-time free shipping promotions.
⏱️ Processing Time
All orders are processed within 1 business day after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking details.
📦 Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery times are:
Slovakia: 1–2 business days
Central Europe (Germany, Austria, Poland): 2–3 business days
Western Europe (France, Netherlands, Belgium): 3–4 business days
Northern Europe (Sweden, Estonia, Latvia): 4–5 business days
Ireland: 4–5 business days
Delivery times are estimates and may vary during peak periods or due to circumstances outside our reasonable control.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
⚠️ Delays
While we always aim to deliver orders within the estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including adverse weather, courier disruptions, customs processing, or unusually high seasonal demand. If your order is delayed, please contact us, and we will assist you in resolving the issue. Your statutory rights under applicable consumer law are not affected.
📌 Incorrect Address
Please ensure that your shipping details are complete and accurate before placing your order. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped. Lumaysa is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer, except where required by applicable law.
💬 Need Help?
If you have any questions about your order, our support team is here for you:
Email: support@lumaysa.com
Website: lumaysa.com
We’re always happy to help 🤍